Customer Service

HOW TO PLACE AN ORDER
There are two convenient options for you when placing your order with Crown Wine & Spirits:
• Shop one of our Retail Locations in Florida.
• Shop online 24 hours a day, 7 days a week.

AGE REQUIREMENTS
By law, you must be at least 21 years of age to purchase wine or liquor. By placing an order you are certifying that you are 21 years of age or older. All deliveries must be received by, and signed for, by an adult of legal drinking age. Crown Wine & Spirits will not ship to P.O. Box addresses, or ship with instructions to “leave on porch” or any instructions which will not allow a signature to be obtained. Since an adult signature is required, once a package leaves our warehouse we cannot alter the delivery address in any way. If an order is returned for failure to provide proper proof of age, the Buyer is responsible for payment of all shipping charges. For deliveries outside the state of Florida, the customer is solely responsible for any taxes or fees levied by any taxing authority in the state of delivery. For additional shipping information, please click here.

HOW UPS DELIVERS
UPS will attempt delivery three times to a person who is at least 21 years old. After the third attempt and no one is home, the package will be returned to Crown Wine & Spirits. We will contact you to inform you that your package has been returned to us.

PERSONAL INFORMATION
When placing an order with Crown Wine & Spirits, a user must provide certain financial information (credit card number, expiration date, billing address, and billing phone number). This is information is used for billing purposes only. This information is taken in a secure area, is encrypted for our customers’ protection, and is not sold or shared with anyone else under any circumstances.

RETURN / REFUND POLICY
Crown Wine & Spirits guarantees the quality of all our products. Your satisfaction is our first priority. If you are dissatisfied with our products, we would like the chance to correct the situation. If you picked up your order at one of our stores, please call the number on your receipt. For online orders, please submit an inquiry.

SALES TAX
We must collect applicable sales tax on all orders that take title/ownership in Florida.

HOW TO SEND A GIFT
Once you have completed adding items to your shopping basket:

• In the shopping cart, there is place that says “Enter your gift message here.” Enter your gift message in the box below.
• Click “Update Cart.”
• Your gift message will indicate that your order is a gift and it will be processed accordingly.
• There is no need to worry, no pricing information will be shown on the receipt included in the shipment.

PAYMENT OPTIONS
We accept credit cards (Visa, MasterCard, American Express, and Discover) and Crown Wine & Spirits gift cards for online orders.

CONFIRMATION OF ORDER
Once an order is submitted, you will receive an order confirmation email with an order number and receipt. Please keep this email and order number for reference.

FRAUD PREVENTION / VERIFICATION
In an effort to prevent fraud or identity theft, all orders are subject to verification before being billed/shipped. This is to ensure that you are getting exactly what you ordered, and that the payment method you have selected is valid and secure. For your security, we may contact you via phone/email for additional information. If you have selected a different Bill To/Ship To address, we must verify the order for fraudulent activity. This is our security policy and it is enforced for your protection and peace of mind. Be sure to enter all of your information correctly and accurately as discrepancies can hold up the order verification process. If you have a different Bill To/Ship To address, make sure that your banking institution knows about the Shipping address. This will not change your current billing information, but it will help expedite the verification process.

ORDER PROCESSING TIME
Please allow up to 72 hours for processing UPS Ground orders that are placed Monday through Friday 9:00 a.m. to 5:00 p.m. Orders placed on weekends or holidays will be shipped on the first available business day. Your credit card will be billed when we confirm inventory is available for shipment. If there is an inventory issue with regards to your order, we will notify you via phone or email immediately.

In the event of inclement weather extremes (heat, cold, snow, hurricanes, etc.), we may hold your wine order for a period of time until ideal conditions for shipping arise.

ORDER STATUS & TRACKING INFORMATION
You will receive an email with detailed tracking information once your order has shipped. You can check the status of your order with your UPS tracking number on the UPS website at anytime. You may also contact our Customer Support staff for order status information. Please be aware that delivery times are estimated and not guaranteed. All packages are inspected for damages before they ship from our warehouse.

ORDER CHANGE / CANCELLATION
You may request a cancellation/change by phone only. If the order has not been processed for shipping, we will still be able to make those adjustments for you. Crown Wine & Spirits will confirm in writing via email when a request of cancellation has been confirmed. Please note that until you receive this email, your order has not been cancelled. Informing us of a change or cancellation by email is not recommended. Please also note that we may not get to your email fast enough before it ships. Please contact Customer Support at 1-866-946-3830 to change or cancel your order. Finally, please remember that once your order has already been shipped, the shipping and handling fee is non-refundable.

SHIPPING POLICIES & PROCEDURES
We only ship when and where legal.
Please note that you must be at least 21 years old to order or receive an order from this website. Also, the person signing for the order upon delivery must be at least 21 years old.
Due to our strict policy of not shipping alcohol to minors, please be advised that we reserve the right to refuse orders for any reason without explanation.

SHIPPING DESTINATIONS
Crown Wine & Spirits’ shipping destinations depend on each states’ shipping laws and UPS guidelines.

EXPECTED SHIPPING TIMES
Using UPS, Crown Wine & Spirits ships out Ground with an expected delivery of up to 7 days. For faster delivery, select 3-Day or Next-Day delivery options.

SHIPPING RATES
Shipping rates will be calculated on your invoice just prior to your purchase authorization. Shipping rates vary, depending on the size, weight, destination of your order, and delivery service (Ground, 3-Day, or Next-Day). Shipping charges are subject to change, and apply to the United States only.

If you need an estimate of your shipping fees, Crown Wine & Spirits provides a convenient Shipping Estimator at the Shopping Cart on the website. Simply, click Get Shipping Estimates and enter your zip code. Your estimated shipping costs will appear for your perusal.

INTERNATIONAL SHIPPING
Unfortunately, at this time, Crown Wine & Spirits does not ship internationally.