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Customer Service

Customer Service

HOW TO SEND A GIFT 
• Go to the product's page you wish to send. Then look to the right of the image, under the price and SKU. Notice a box that says “Gift Message.” 
• Type your gift message in the box and click “Add to Cart” 
• Your gift message will notify us that your order is a gift and will be processed accordingly. 
• There is no need to worry, no pricing information will be shown on the receipt included in the shipment.

AGE REQUIREMENTS
By law, you must be at least 21 years of age to purchase wine or liquor. By placing an order you are certifying that you are 21 years of age or older. All deliveries must be received by, and signed for, by an adult of legal drinking age. Crown Wine & Spirits will not ship to P.O. Box addresses, or ship with instructions to “leave on porch” or any instructions which will not allow a signature to be obtained. Since an adult signature is required, once a package leaves our warehouse we cannot alter the delivery address in any way. If an order is returned for failure to provide proper proof of age, the Buyer is responsible for payment of all shipping charges. 

HOW DELIVERY IS COMPLETED 
The shipping carrier attempts delivery three times to a person who is at least 21 years old. After the third attempt, if no one is available to show ID and accept the package, it is returned to Crown Wine & Spirits.

SHIPPING RATES
Shipping rates are calculated on your invoice just prior to your purchase authorization. Shipping rates vary, depending on the size, weight, and destination of your order.

If you need an estimate of your shipping fees, Crown Wine & Spirits provides a convenient Shipping Estimator at the Shopping Cart on the website. Simply click the button labeled "Get Shipping Estimates" and enter your zip code.

SALES TAX
We must collect applicable sales tax on all orders that take title/ownership in Florida.

PERSONAL INFORMATION
When placing an order with Crown Wine & Spirits, a user must provide certain financial information (credit card number, expiration date, billing address, and billing phone number). This information is used for billing purposes only, it is transmitted on a secure page, which is encrypted for our customer's protection, and is not sold or shared with any affiliates.

CONFIRMATION OF ORDER
Once an order is submitted, you will receive an order confirmation email with an order number and receipt. Please keep this email and order number for reference. Due to our strict policy of not shipping alcohol to minors, be advised that we reserve the right to refuse orders for any reason without explanation.

FRAUD PREVENTION / VERIFICATION
In an effort to prevent fraud or identity theft, all orders are subject to verification before being billed/shipped. This is to ensure that you are getting exactly what you ordered, and that the payment method you have selected is valid and secure. For your security, we may contact you via phone/email for additional information. If you have selected a different Bill To/Ship To address, we must verify the order for fraudulent activity. This is our security policy and it is enforced for your protection and peace of mind. Be sure to enter all of your information correctly and accurately as discrepancies can hold up the order verification process. If you have a different Bill To/Ship To address, make sure that your banking institution knows about the Shipping address. This will not change your current billing information, but it will help expedite the verification process.

ORDER PROCESSING TIME
Please allow up to 72 hours for processing orders that are placed Monday through Friday 9:00 a.m. to 5:00 p.m. Orders placed on weekends or holidays are placed in the processing queue on the first available business day. Your credit card is billed after we confirm inventory is available and the order is shipped. If there is an inventory issue with regards to your order, we will notify you via phone or email immediately.

In the event of inclement weather extremes (heat, cold, snow, hurricanes, etc.), we may hold your wine order for a period of time until ideal conditions for shipping arise.

ORDER STATUS & TRACKING INFORMATION
You will receive an email with detailed tracking information once your order has shipped. That email contains a link to the shipping carrier's website and details the location and progress of your order. You may also contact our Customer Support staff for order status information. Please be aware that delivery times are estimated and not guaranteed. All packages are inspected for damages before they ship from our warehouse.

ORDER CHANGE / CANCELLATION
If the order has not been processed or shipped, we can make adjustments for you. Crown Wine & Spirits will confirm in writing via email when a request of cancellation has been confirmed. Please note that until you receive this email, your order has not been cancelled. Once your order is shipped, the shipping and handling fee is non-refundable.

RETURN / REFUND POLICY
Crown Wine & Spirits guarantees the quality of our products. Your satisfaction is our first priority. If you are dissatisfied with our products, we would like the chance to correct the situation. If you picked up your order at one of our stores, please call the number on your receipt. For online orders, please submit an inquiry.

 

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